Return, Refund & Cancellation Policy

• Orders may be cancelled within 12 hours of placing the order, or before dispatch — whichever happens earlier
• Once an order has been shipped, it cannot be cancelled
• Customized or made-to-order products cannot be cancelled once production has begun

How to cancel: Go to "My Orders" in your account, select the order, click "Cancel Order," and confirm. If the option isn't available, the order has likely crossed the 12-hour window, entered production, or already been shipped.

Refunds for cancelled orders: If your cancellation is approved, the full amount paid will be refunded to your original payment method within 5–7 business days.

We accept returns only under the following circumstances:

• You received a damaged product
• You received the wrong item
• The product has a manufacturing defect

To request a return, please contact us within 48 hours of receiving your order with:

• Your order number
• Clear photographs or an unboxing video showing the issue
• A brief description of the problem

Requests made after 48 hours may not be eligible for return or refund.

The following items cannot be returned or refunded:

• Customized or personalized products
• Handmade items with minor variations in color, design, or texture
• Products damaged due to misuse or improper handling by the customer
• Items returned without original packaging

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method within 5–7 business days
• Shipping charges are non-refundable unless the error was on our part

We offer replacements instead of refunds when:

• The item is damaged during shipping
• You receive the wrong product
• The product has a verified manufacturing defect

Subject to stock availability, a replacement will be dispatched at no additional cost.

• If the return is due to our mistake (wrong, defective, or damaged product), ChitraKalaKunja will bear the return shipping cost
• For any other approved returns, the customer will be responsible for return shipping charges

If your package arrives visibly damaged, please:

• Take photographs before opening the package
• Record an unboxing video
• Contact us within 48 hours of delivery

Failure to provide evidence may affect the approval of your claim.