Frequently Asked Questions

ChitraKalaKunja is a trusted art & craft marketplace platform that connects talented artists with art enthusiasts, collectors, and businesses. We provide a curated space where artists can showcase their work and buyers can discover authentic, original artworks in paintings, drawings, and various art forms—both traditional and contemporary.

Browsing and discovering artwork on ChitraKalaKunja is completely free for buyers. Artists can create a free profile to list their artwork. Commission fees may apply for artists on transactions—details are provided during registration.

ChitraKalaKunja is open to:

• Artists and creators aged 18+ who wish to showcase and sell their work
• Art collectors, enthusiasts, and businesses interested in discovering and appreciating authentic artworks
• Anyone passionate about art and supporting creative communities

Yes. We implement industry-standard security measures including data encryption, secure payment processing, and regular security audits. For detailed information, please review our Privacy Policy and Security Practices. However, we recommend never sharing sensitive information like passwords with anyone.

ChitraKalaKunja is based in Odisha, India. We celebrate and promote the rich art traditions of Odisha while connecting artists and art lovers globally.

No! You can browse and explore all artwork freely without creating an account. However, creating a free account allows you to:

• Save favorite artworks
• Follow favorite artists
• Receive personalized recommendations
• Request custom artwork from artists
• Manage your purchase history

To create a free buyer account:

• Click "Explore Artworks" on our homepage
• Select "Create Account"
• Enter your email and create a password
• Add your name and basic information
• Verify your email address
• Your account is ready to use!

You can find artwork using multiple methods:

• Search by artist name or keywords
• Filter by art form (paintings, drawings, etc.)
• Filter by price range
• Filter by style (traditional, modern, contemporary)
• Browse featured collections
• Follow favorite artists to see their new work

You can request custom artwork through our customization feature:

• Browse and explore artwork from verified artists
• Visit the artist's profile page
• Click "Request Custom Artwork" option
• Fill out the customization request form with your requirements and preferences
• Select the artist you'd like to work with
• Submit your request through ChitraKalaKunja

The artist will review your request and respond with options and pricing. ChitraKalaKunja handles all communication and coordination to ensure a smooth process.

Yes! All artists on ChitraKalaKunja are verified to ensure authenticity. We:

• Verify every artist's identity
• Review artwork samples and credentials
• Maintain quality standards
• Support buyer protection policies

If you have concerns about authenticity, please contact our support team immediately.

Absolutely! When you're logged in:

• Click the heart icon on any artwork to save it
• Access your saved artworks anytime from "My Favorites"
• Share your favorite artworks with friends
• Create personal wishlists

Yes! Following artists helps you stay updated:

• Visit an artist's profile
• Click "Follow"
• Receive notifications when they add new artwork
• Get exclusive updates and announcements
• Access their full portfolio easily

Shipping details are managed by each artist. When viewing an artwork:

• Check if shipping is offered in the artwork listing
• View shipping costs and delivery timeframe
• Review all shipping details before purchase
• Local pickup may be available in some cases

All artworks are carefully packaged for safe delivery.

We want you to be completely satisfied! If there's an issue:

• Document the issue with photos and details
• Contact our support team immediately
• ChitraKalaKunja will mediate and resolve disputes
• Check return policies before making a purchase

Email support@chitrakalakunja.com with details of your concern.

We accept multiple secure payment options:

• Credit/Debit Cards (Visa, Mastercard, etc.)
• Digital Wallets
• Bank Transfers
• UPI (in India)

All payments are processed through secure, encrypted channels. Your payment information is never stored on our servers.

Yes, ChitraKalaKunja has a Return & Refund Policy that applies across the platform. Always:

• Check our Return & Refund Policy section before purchasing
• Review all terms and conditions carefully
• Report damaged items immediately upon receipt to support

ChitraKalaKunja facilitates resolution between buyers and artists for disputes.

Yes! We prioritize your security:

• All payments use SSL/TLS encryption
• PCI-DSS compliant payment gateways
• Your payment details are never stored on our servers
• Fraud detection systems are in place
• Secure HTTPS connections for all transactions

Transaction timeline:

• Payment processing: Instant to 1-2 minutes
• Artist notification: Immediate
• Artwork preparation: 3-7 days (varies by artist)
• Shipping: Depends on artist and location
• Delivery: 5-15 business days (varies by carrier)

Artists will provide specific timelines for their work.

In case of any dispute:

• Document the issue with photos/screenshots
• Contact our support team — do not contact the artist/seller directly
• Email: support@chitrakalakunja.com
• We'll mediate and work toward resolution

Response time: Within 48 hours

If you forget your password:

• Go to the login page
• Click "Forgot Password?"
• Enter your registered email
• Check your email for reset link
• Click the link and create a new password

If you don't receive the email, check your spam folder or contact support.

Help us maintain a safe community:

• Use the "Report" button on artwork or profiles
• Describe the issue clearly
• Include specific details and references
• Email: support@chitrakalakunja.com

All reports are reviewed by our team within 24-48 hours. We take violations of our Terms of Service seriously.

Reach our support team:

• Email: support@chitrakalakunja.com
• Response time: Within 24-48 hours
• Address: Odisha, India

Please provide detailed information about your issue to help us assist you faster.