Artist/Seller FAQs

To register as an artist/seller:

• Click "Become an Artist" on our homepage
• Fill in your profile information (name, email, contact details)
• Create a username and secure password
• Provide your artistic background and portfolio
• Complete identity verification as required
• Review and accept our Terms of Service

Once approved, your profile will be live on the platform.

Verification ensures authenticity and quality on our platform. We may ask for:

• Government-issued ID verification
• Portfolio samples of your work
• Background information about your artistic experience
• Proof of work (photos with you, in-progress shots, etc.)

This verification helps build trust with buyers. Approval typically takes 3-5 business days.

Registration is open to artists and creators aged 18+ who wish to showcase and sell original artwork, including paintings, drawings, and other traditional or contemporary art forms.

Once your profile is verified:

• Go to your artist dashboard
• Click "Add Artwork" or "List New Artwork"
• Upload high-quality images (recommended: 2000x2000px or higher)
• Add artwork details: title, description, medium, dimensions, price
• Set availability (in stock/sold/custom order available)
• Review and publish

For the best presentation:

• Minimum resolution: 1200x1200 pixels
• Recommended: 2000x2000 pixels or higher
• File formats: JPG, PNG (max 10MB per image)
• Multiple angles recommended for better view
• Natural lighting, clear focus, no watermarks

Yes! You have complete control over your artwork pricing. You can set any price you feel is appropriate for your work. Consider factors like:

• Materials and time invested
• Your experience level and reputation
• Size and complexity of the work
• Current market rates for similar work

Yes! You can:

• Edit artwork details (price, description, images) anytime
• Mark artwork as sold or unavailable
• Delete a listing if desired

Changes take effect immediately. If an artwork has active interest, we recommend leaving it listed until resolved.

Payments are processed securely through ChitraKalaKunja:

• Buyer makes payment through our secure gateway
• ChitraKalaKunja processes and verifies the transaction
• After buyer confirmation, funds are transferred to your registered bank account
• Payment typically arrives within 15 business days
• You can view transaction history in your dashboard

ChitraKalaKunja has a single, platform-wide Return & Refund Policy that applies to all artists and sellers — you cannot set your own separate policy. Please:

• Review our Return & Refund Policy section carefully
• Follow the platform's timelines and conditions for returns/refunds
• Report any issue with an order to support right away

This keeps the experience consistent and trustworthy for all buyers.

Creating an artist profile and listing your artwork is free. A commission fee applies on successful transactions — the exact details are shared during registration and in your dashboard.

To update your artist profile:

• Log into your account
• Go to "My Profile" or "Artist Settings"
• Edit your bio, profile picture, contact information
• Update your portfolio or artist statement
• Click "Save Changes"

Your profile updates appear immediately for potential buyers.

If you forget your password:

• Go to the login page
• Click "Forgot Password?"
• Enter your registered email
• Check your email for reset link
• Click the link and create a new password

If you don't receive the email, check your spam folder or contact support.

In case of any dispute:

• Document the issue with photos/screenshots
• Contact our support team — do not contact the buyer directly
• Email: support@chitrakalakunja.com
• We'll mediate and work toward resolution

Response time: Within 48 hours

Reach our support team:

• Email: support@chitrakalakunja.com
• Response time: Within 24-48 hours
• Address: Odisha, India

Please provide detailed information about your issue to help us assist you faster.

You can request account deletion anytime by:

• Going to Account Settings
• Scrolling to "Delete Account"
• Confirming deletion

Please note: Transaction records are retained as required by law. Your artwork listings will be removed, but we may retain some information for legal compliance and fraud prevention.